Frequently Asked Questions

General Questions

Philotech is a next-generation Managed Service Provider (MSP) that helps businesses manage, secure, and optimize their IT environments.
Our core solutions include PhiloSecure for cybersecurity and disaster recovery, and PhiloWork for managed IT, user, and cloud infrastructure — supported by 24/7 Helpdesk Solutions and Compliance Management.

Philotech is ideal for small to mid-sized businesses seeking to strengthen IT performance, cybersecurity, and compliance.
Whether you need PhiloSecure for threat protection and backup or PhiloWork for full managed IT coverage, our solutions scale to match your business needs and growth.

We provide remote-first managed IT and cloud support for seamless operations, with on-site assistance available as needed.

Through PhiloSecure, we protect your data with 24/7 threat detection, endpoint protection, and automated backups.
Our framework aligns with global standards such as ISO 27001, SOC 2, and HIPAA, ensuring your business remains compliant, resilient, and secure at all times.

See more on our Trust Center.

Yes. Our PhiloWork specialists handle end-to-end cloud migration with minimal downtime and full data protection.
We optimize your cloud infrastructure for performance, scalability, and compliance to ensure smooth and secure operations.

Cyberattacks no longer target only large enterprises — over 60% of cyberattacks now focus on SMBs because they often have weaker defenses. A single breach can lead to data loss, revenue loss, reputational damage, regulatory fines, and even business closure. Investing in cybersecurity protects your data, employees, and customers. 

Many SMBs lack the budget or staff to maintain a full-scale security operations center (SOC). Philotech gives you access to enterprise-grade protection and expertise without the high cost of building and maintaining one internally.

Our solution provide real-time monitoring and near immediate response, minimizing downtime and damage. Most threats are detected and mitigated within minutes rather than hours or days, coupled with the experts behind MDR minimizing false positives and unnecessary impact to your business.

PhiloSecure — Cybersecurity & Disaster RecoveryDetection

PhiloSecure defends your systems against ransomware, phishing, malware, and data breaches. It also ensures fast recovery through automated backups and disaster recovery protocols.

Depending on your plan, recovery can be performed within minutes to a few hours, ensuring minimal downtime and continuity of operations.

Our Managed Detection and Response (MDR) system uses real-time monitoring, AI-based analytics, and automated alerts to detect, contain, and remediate cyber threats before they escalate.

Yes. All plans include ransomware detection and rollback capabilities, while higher tiers provide advanced forensics and post-incident reporting.

Yes. The Elite tier includes compliance-ready reporting aligned with SOC 2, ISO 27001, and HIPAA standards.

Philowork— Managed IT & Next-Generation Security

PhiloWork covers device management, patch automation, identity access controls, and helpdesk support — ensuring stable, secure, and high-performing IT operations.

We use advanced endpoint monitoring tools to track performance, security status, and patch compliance across all user devices 24/7.

Yes — or it can work alongside them. PhiloWork acts as a fully managed IT extension that automates repetitive tasks while your internal team focuses on strategy.

Yes. All CloudWork plans include remote helpdesk support, with Advanced and Elite tiers offering priority response and advanced issue resolution.

Absolutely. PhiloWork integrates with all major cloud ecosystems and ensures secure access control and backup synchronization across platforms.

Plans, Pricing & Billing

Pricing depends on the number of users or endpoints, selected plan tier (Core, Advanced or Elite), and additional services requested. Volume discounts are available for larger teams.

No. Setup, onboarding, and basic configuration are included in your chosen plan with no hidden charges.

Yes — you can bundle both services for end-to-end IT management and cybersecurity protection, often at a discounted rate.

We accept monthly or annual billing via major payment platforms, and clients can switch billing cycles anytime.

Yes. Plans are flexible — you can scale up or down as your business grows. Our team assists with transitions to ensure uninterrupted service.

Technology & Terminology

MDR is a managed cybersecurity service that monitors your systems 24/7, detects suspicious activities, and responds to threats automatically or through expert analysts.

EDR focuses on detecting threats on individual devices (like PCs or servers), providing visibility and automated response to malware, ransomware, or intrusion attempts.

XDR combines EDR, email, and network data into one centralized system — giving deeper insight across all layers of your IT environment.

  • RPO (Recovery Point Objective): How much data you can afford to lose (measured in time).

  • RTO (Recovery Time Objective): How quickly you can restore operations after a disruption.

  • Backup is the process of saving copies of your data.

  • Disaster Recovery is the plan and tools used to restore systems and data after a major incident.